Geez I hate going to the doctor’s office. I call ahead of time to find out if the doctor is “running on time” or “running late” so I won’t go in “on time” and end up waiting for over an hour in the outer office before being called into the “inner sanctum” to wait for another hour! So I called the office right before leaving my office to find out how the appointments were running and they said he was “on time.” So I went to the doctor’s office and ended up waiting for an hour in the outer office before being brought into the inner waiting room. I went to the desk and asked if I should reschedule my appointment because I couldn’t wait much longer and they said “oh no, he’ll be seeing you any minute now.” Well, I ended up waiting another twenty minutes before being ushered into the inner waiting room, and I ended up waiting THERE for another forty five minutes before being seen by the nurse, then another thirty minutes before being seen by the doctor! I was MOST UNHAPPY with that wait time, and I let the doctor know how much I would appreciate it if his staff would not lie to me when I call ahead to ask if they are running on time. If he is running an hour late, they should tell me and then I’d come an hour late or they should let me reschedule my appointment. This is NOT good customer service at all!
Wednesday, August 06th, 2008 | Author: Kaitlyn
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